Refund policy

Returns & Refunds

Because many Foster Customs products are custom-made, personalized, or made to order, custom and personalized products are final sale and cannot be returned or exchanged unless the item arrives damaged, defective, or we made an error with your order.

For custom engraved products, a design proof may be provided for approval before the product is completed. Once a proof has been approved and production has begun, the order cannot be canceled or changed.

Non-custom products: If you need to return a non-custom product, please contact us within 30 days of delivery. Items must be unused, uninstalled, and in their original condition. Customers are responsible for return shipping unless the product was damaged, defective, or incorrect due to an error by Foster Customs.

Damaged, defective, or incorrect items: Please contact us as soon as possible after receiving your order. Include your order number and photos of the item and packaging when applicable. We will work with you to repair, replace, or refund the item as appropriate.

Shipping charges: Original and return shipping charges are non-refundable unless the return is due to an error by Foster Customs or a damaged/defective product.

Refunds: Approved refunds will be issued to the original payment method. Processing time may vary depending on your bank or payment provider.

To request assistance with an order, please contact Foster Customs through our website's Contact page.